01Food safety
Because our products are food, opened or used pouches cannot be returned unless they are faulty.
02Damaged, leaking or incorrect items
Contact us within 48 hours of delivery with your order number and a photo of the item and outer packaging. We will send a free replacement or refund you in full — your choice. You won't need to send the item back.
03Quality concerns
If you believe a sealed pouch is not up to standard, share the batch number printed on the pack. Every batch is lab tested and we will investigate and resolve it with you.
04Cancellations
You can cancel any order before it ships by contacting us. Once dispatched, an order can no longer be cancelled, but a refused COD parcel is treated as a cancellation.
05Refund timelines
Online payments are refunded to the original payment method within 5–7 working days of approval. COD refunds are made by UPI or bank transfer to the details you share with us.
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